20% OFF YOUR FIRST BOX WITH CODE:  GUILTY20

faq

HOW OFTEN WILL I RECEIVE A BOX?

Guilty Nails Box is a monthly subscription box, which means you'll receive one box every months. 

WHEN WILL MY BOX ARRIVE?

Boxes are shipped on the 1st of the month (or the 2nd if the 1st falls on a Sunday), every month.

UK orders are sent via Royal Mail First Class and usually take 1-2 business days to arrive.

International orders are sent via Royal Mail International Standard and Royal Mail aim to get these to you in 3-5 business days for Europe and 7-10 business days for the rest of the world. 

NOTE: If you place your subscription order after the 25th of the month, you will receive the following box, not the current box. This is to allow us enough time to put together the boxes for posting on the 1st of the month. If you're unsure, just drop us a message!

HOW OFTEN WILL I BE BILLED?

You will receive one box every month, so it's only fair that you get billed every month too. Your billing date will match the date you signed up.

Example: You sign up on 6th July you will be billed on your sign up date, then 6th August, 6th September, and so on. 

CAN I BUY GUILTY NAILS INSTANT GEL NAILS WITHOUT SUBSCRIBING?

Hell yeah! We want as many people as possible to enjoy gorgeous nails. You can order single sets of nails right here.

ARE GUILTY NAILS VEGAN?

No doubt! It's crazy important to us that the products we use on our nails and for our boxes are not tested on animals and cause as little harm as possible to the earth. We do everything in our power to check with suppliers that we only use products that are cruelty free, vegan, and ethically sourced.

CAN I CHANGE MY DELIVERY ADDRESS?

Sure thing! Just login to your account and you can update your address right there.

HOW DO I CANCEL MY SUBSCRIPTION?

You can cancel your subscription right inside your account. 

I FORGOT TO CANCEL - CAN I GET A REFUND?

I wish I could say yes, but no. It's important that you check your billing date and cancel your subscription in time if you don't want to be billed.